Terms and Conditions

Guest Release and Waiver

In order to participate in an activity, your Host(s) or tour guide require(s) you to accept this Guest Release and Waiver, which is effective between you and your Host(s) or tour guide as of the date when you first book or participate in an activity, whichever happens first.

You represent that you are 18 years of age or older. If you are bringing a minor as a Guest, you acknowledge and agree that you are solely responsible for the supervision of that minor throughout the duration of your activities, and have read this Guest Release and Waiver and agree to it on the minor’s behalf. If you are booking an activity on behalf of other Guests, you will ensure, and you represent and warrant, that each Guest on whose behalf you book has read and agreed to this Guest Release and Waiver, which shall apply to each of them as if the reference to “you” was a reference to him/her.

Assumption of Risks

You understand and acknowledge that the activity you sign up to do may be hazardous and may carry the risk of injury or illness, including sickness, physical injury, property damage, disability, permanent paralysis, and death.

TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW, YOU KNOWINGLY, VOLUNTARILY AND FREELY ASSUME ALL RISKS, BOTH KNOWN AND UNKNOWN, OF PARTICIPATING IN EACH ACTIVITY, INCLUDING EACH ACTIVITY IN YOUR IMMERSIVE ACTIVITY, EVEN IF THOSE RISKS ARISE FROM THE NEGLIGENCE OR CARELESSNESS OF THE HOST OR OTHERS, OR DEFECTS IN THE EQUIPMENT, PREMISES, OR FACILITIES USED DURING THE ACTIVITY, OR OTHERWISE, AND YOU ASSUME FULL RESPONSIBILITY FOR PARTICIPATION IN THE ACTIVITY.

Release and Waiver

You acknowledge and agree that:

  • You have reasonably assessed the risks involved in the activity(s) and have made an informed and voluntary choice to participate.
  •  You alone, and not your Host(s) or tour guide, are responsible for determining your fitness for participating in the activity(s) and your ability to fully understand any directions or warnings presented.
  • You will not participate in any activity(s) and/or Trip when you have a physical, medical, or mental limitation or disability, or when you are aware or should reasonably be aware of any factors that may limit or prevent you from safely participating in that activity(s) and/or Trip.
  • You will act reasonably and responsibly and will comply with any provided and customary conditions, directions, and/or precautions for participation in the activity(s) and/or Trip. If you notice any hazard during an activity, you will stop participating in the activity immediately.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU RELEASE AND PROMISE NOT TO SUE YOUR HOST(S) OR TOUR GUIDE FOR ANY CLAIMS, DEMANDS, CAUSES OF ACTION, LOSSES (WHETHER ECONOMIC OR NON-ECONOMIC), DAMAGES, EXPENSES, COSTS OR LIABILITY OF ANY NATURE WHATSOEVER ARISING FROM OR IN CONNECTION WITH YOUR ACTIVITY (S) AND/OR TRIP, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY, OR ANY OTHER LEGAL THEORY.

If you reside in California, you expressly waive the protection of Section 1542 of the California Civil Code (“Section 1542”), which provides: A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS WHICH THE CREDITOR DOES NOT KNOW OR SUSPECT TO EXIST IN HIS/HER FAVOR AT THE TIME OF EXECUTING THE RELEASE, WHICH IF KNOWN BY HIM/HER MUST HAVE MATERIALLY AFFECTED HIS/HER SETTLEMENT WITH THE DEBTOR. You understand and agree that claims or facts in addition to or different from those which are now known or believed by you to exist may hereafter be discovered.

You intend this Guest Release and Waiver to be a complete and unconditional release of all liability to the greatest extent allowed by law. You agree that if any portion of this Waiver and Release is held to be invalid, the balance notwithstanding shall continue in full force and effect.

Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, HOSTS OR TOUR GUIDES PROVIDE THE ACTIVITY(S) AND/OR TRIP “AS IS,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED. WITHOUT LIMITING THE FOREGOING AND TO THE MAXIMUM EXTENT PERMITTED BY LAW, HOST(S) OR TOUR GUIDE EXPRESSLY DISCLAIM ANY WARRANTIES OF SAFETY, FITNESS FOR A PARTICULAR PURPOSE, QUIET ENJOYMENT, AND AS TO THE ADEQUACY OF THE DIRECTIONS AND WARNINGS PROVIDED TO YOU.

Indemnification

You agree that if, despite this Guest Release and Waiver, you or anyone on your behalf make a claim against the Host(s) relating to an activity and/or Trip, you will indemnify and hold the Host(s) or Tour guide harmless from any liability, demand, loss, damage, or costs which the Host(s) may incur as the result of such claim.

You affirm that you HAVE READ THIS GUEST RELEASE AND WAIVER AND FULLY UNDERSTAND THE ASSUMPTION OF RISK, RELEASE, WAIVER,AND CONSENT CONTAINED IN IT. YOU FURTHER UNDERSTAND THAT YOU HAVE GIVEN UP RIGHTS BY AGREEING TO THESE TERMS, AND HAVE DONE SO FREELY AND VOLUNTARILY AND WITHOUT INDUCEMENT.

Cancellation Policy

Activity & Event Cancellation policy

General Cancellation

  • Any experience or event, canceled within 48 hours of booking, is eligible for a full refund.
  • Any experience or event cancellation that is 30 days or more before the start date, is eligible for a full refund.
  • Cancellations less than 30 days before start date will not be eligible for a refund, unless your spot is booked and completed by another guest.
  • Should your spot be booked and completed by another guest, a full refund will be processed within 14 days of the experience start date.
  • However, if your reason for cancellation meets our Extenuating Circumstances policy, you will be refunded in full.

Weather

Hosts make every effort to continue, as scheduled, with experiences or events. Should bad weather conditions create an unsafe scenario for guests or hosts, a change or partial cancellation of an itinerary or activity may be the result. Should an individual experience or event be canceled by host or guest, or should an itinerary substantially change or result in a cessation of the trip, QueBoláHavana will work with your host to provide an appropriate refund.

To officially request a cancellation of your experience or event, please contact us.

FAQ

 Frequently Asked Questions


I’m a U.S. citizen. Is it legal for me to travel to Cuba?
Yes. U.S. law prohibits Americans from traveling to Cuba to engage in tourism. However, the U.S. Treasury Department’s Office of Foreign Assets Control (OFAC) publishes 12 general licenses that authorize Americans to travel to Cuba for a variety of non-touristic purposes. U.S. policy toward Cuba strives to limit the flow of travel-related revenues to Cuban government-owned travel agencies and instead channel U.S. traveler dollars to Cuban entrepreneurs and private businesses, such as casas particulares (private short-term vacation rentals—Airbnb, HomeAway, etc.) and paladares (privately-owned restaurants). Qué Bola Havana’s platform is unique in that we partner exclusively with Cuban entrepreneurs and private small businesses to provide all of our activities. We also work hard to provide content consistent with the spirit of OFAC general licenses authorizing travel-related and other transactions incident to educational activities and support for the Cuban people. U.S. travelers who purchase activities and experiences through Que Bola Havana are solely responsible for ensuring that they comply with the full terms and conditions of one of the 12 OFAC license categories that authorize travel to Cuba. For more information, please visit OFAC’s website here


What travel documents do I need for entry to Cuba?
All U.S. citizens and permanent residents will need a passport with a minimum of two blank pages that is valid for at least six months after the scheduled date of return from Cuba. In most cases, a Cuban tourism visa will be issued to you prior to your departure from the United States. The same applies to individuals traveling under other Cuban visa categories.
Please note: Cuban law requires individuals who were born in Cuba and departed the island prior to January 1970 to obtain a special entry visa from a Cuban consular office overseas. Please notify us if this applies in your case and we will work with you to obtain all required permissions.


Do I need any inoculations/vaccines?
Cuba doesn’t require any specific immunizations to enter. We recommend you consult your physician to discuss your particular situation and any medical conditions.


What is the currency in Cuba? Will I be able to use or exchange U.S. dollars?
Cuba has two currencies, the Cuban Peso (CUP) and the Cuban Convertible Peso (CUC—pronounced “kook”). The CUP is exclusively for use within the domestic economy and it is unlikely that you will encounter it. The CUC—which is officially pegged to the U.S. dollar at a 1:1 ratio—is used for all transactions involving imported goods and in the tourism economy. You can exchange U.S. dollars (USD) for CUC at all major hotels and at state-owned currency exchange locations throughout the island. The standard rate is $0.97 CUC per $1 USD. However, it is important to note that the Cuban government levies a 10% surcharge on USD-denominated exchanges, meaning the effective exchange rate is $0.87 CUC per $1 USD (e.g. for every $100 U.S. dollars that you exchange, you will receive $87 CUC). Newer $20, $50 and $100 bills are preferable because it can sometimes be harder to change small bills and worn and torn bank notes will not be accepted.


Can I avoid the surcharge on U.S. dollars by bringing a different currency?
Maybe, but probably not.
This hidden 10% surcharge on U.S. dollar-denominated exchanges leads some travelers to believe that they will get more “bang for their buck” by taking Euros or Canadian dollars instead of USD. While this may be true for a lucky few—travelers who maintain  bank accounts in Canada or Europe, for instance, or who otherwise have easy access to other currencies at low conversion rates—most people find that any savings they think they achieve by purchasing Euro or Canadian dollars in the United States are wiped out by the high fees and poor rates that most retail currency exchange locations charge.


How much money should I take with me?
The importation of hard currency to Cuba is unrestricted. However, travelers who arrive with more than $5,000 USD (or the equivalent in other currencies) are expected to declare so on their customs forms upon arrival. In practice, bringing in cash in excess of $5,000 USD is not a problem, but may cause minor delays during your entry procedures. Activities described in your itinerary are included in the cost of your travel package. Not included are gratuities, alcoholic beverages in excess of those included with your meals, souvenirs and other incidentals. Most travelers find that $100 per person per day is more than enough to cover these expenses.
Please note: you will meet several well-known Cuban artists during your trip and some travelers may choose to purchase artwork to bring back home with them. (The importation of Cuban artwork to the United States is unrestricted.) If you think this may apply to you, please contact us for further information.


Can I use my U.S. credit and debit cards in Cuba?
No, credit and debit cards will not work in Cuba.


Can I bring home cigars, rum and other items?
Yes, U.S. regulations permit travelers to return to the U.S. with gifts, souvenirs and merchandize—including rum and cigars—from Cuba within reason. For example, past clients have brought two boxes of 25 cigars each back to the U.S. without issue. Also, There is no limit on the amount of money you spend on art and information materials and you can bring back as much art work, music, books, posters, postcards, photographs, crafts and other art and artisan goods as you’d like.


Is it safe to walk around?
Cuba is one of the safest countries in Latin America and one advantage of visiting the island is being able to walk freely without worrying much about violent crime. Just as with any travel to major cities throughout the world, petty theft does occur and precautions should be taken. For example, you should never leave purses, bags and other valuables unattended and should use the hotel safes provided. Travelers should also exercise basic situational awareness at all times and are advised not to leave belongings unattended, nor carry purses and bags loosely over one shoulder. Visitors should avoid wearing flashy jewelry or displaying large amounts of cash. When possible, visitors should carry a copy of their passport with them and leave the original at a secure location. When exchanging currency, use official stores and avoid informal money exchanges in the street.

Will I have cell service and Internet connection?
Telecommunications in Cuba has improved in recent years, but remains slow and unreliable. Internet is largely limited to hotels, official Internet cafes, and public WiFi hotspots scattered throughout the major cities, which can be accessed using prepaid Internet cards. Most U.S. cell phones (Verizon, Sprint, AT&T and T-Mobile) do work in Cuba with most international roaming plans. However, please be advised that rates are high, especially for data roaming. We generally recommend that any travelers wishing to use their U.S. cell phones for calls or text messages on the island do so sparingly and that you disable data roaming on your device, unless absolutely necessary.


What medical services are available?
Cuba makes generally satisfactory routine health care services available to all foreign visitors and the cost of a basic Cuban health insurance policy is included in the price of your travel package. However, you will likely not have the ability to purchase prescription medications locally. As such, it is strongly commended that you remember to pack any prescription and/or over-the-counter medications you require in sufficient quantities to cover the full duration of your trip. 

Please note: this program requires travelers to engage in moderately strenuous physical activity during often hot (80+ degrees Fahrenheit) weather conditions. Please notify us if you have any health issues that we need to be aware of.


Do I need to speak Spanish? Will interpreters be present?
You will be accompanied throughout the activities and a bilingual guide will accompany you on all scheduled cultural tours. Translation will be readily available to facilitate interaction and maximize your experience. For Spanish speakers, there will be plenty of opportunities to communicate in group settings and one-on-one conversations.


Will my hair dryer and phone chargers work or do I need converters?
Yes, Cuba generally has electric outlets that are 110 V or 220 V and are labeled. Most of the places you will stay will have access to both.


Will I be able to take photos?
Yes, but there are some exceptions. Cuba forbids photographing military or police installations or personnel, or harbor, rail, and airport facilities.

Cuban Visa

Once travelers have determined that their travel to Cuba is authorized by OFAC, they will need to obtain a Cuban government-issued visitor visa that grants them entry to Cuba. The Cuban visitor visa is typically valid for 30 days and can be renewed in Cuba for another 30 days. Most travelers purchase their visitor visas directly from their airlines at their point of departure to Cuba from the United States. All major U.S. carriers have Cuban visitor visas available for purchase upon check-in. If you have any specific questions regarding Cuban visa requirements, please contact us and we will try to assist you.